Frequently asked questions – What you need to know
Where is Di-Special Occasion based ?
We are safely situated in the East Rand area .
How long does it take to receive my order ?
2 to 4 working days after payment.
How long does a confirmed refund take ?
7 to 10 working days .
Do you deliver outside JHB ?
Yes , at a fee depending on the location.
What if I received damaged goods ?
Evidence of damaged goods like a photo needs to be provided via e-mail or WhatsApp 2 days as per return policy.
Do you deliver internationally ?
No .
How can I pay for my products ?
We have the following payment options – EFT , Pay-Fast and YOCO.